Privacy Policy

Effective Date: 12/09/2025

OZPetPal or AU PetPal (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information when you visit or make a purchase from our WooCommerce-powered website (“OzPetPal”).

1. Information We Collect

We collect personal information that you provide directly to us, as well as certain information automatically when you interact with our Site.

a. Information you provide:

  • Name, billing address, shipping address
  • Payment details (processed securely via third-party payment processors)
  • Email address and phone number
  • Account login information (if you create an account)
  • Order history and purchase details

b. Information we collect automatically:

  • IP address and browser type
  • Device information and operating system
  • Website usage data (pages visited, time spent, click behavior)
  • Cookies and tracking technologies

2. How We Use Your Information

  • Processing and fulfilling your orders
  • Providing customer support and responding to inquiries
  • Sending order confirmations, shipping updates, and promotional messages (if subscribed)
  • Personalizing your shopping experience
  • Improving our website, products, and services
  • Preventing fraud, unauthorized transactions, and security breaches
  • Complying with legal obligations

3. Sharing Your Information

We do not sell or rent your personal data. However, we may share it with trusted third parties, including:

  • Payment processors: securely process transactions
  • Shipping carriers: to deliver your orders
  • IT service providers: hosting, email, analytics (Under Legal Terms Only!)
  • Legal authorities: if required by law or to protect our rights

All third parties vendors who we share your data are required to handle your data securely and in compliance with applicable privacy laws.

4. International Data Transfers

Your information may be transferred and stored outside your home country. We ensure that such transfers comply with applicable data protection laws, including GDPR safeguards for EU customers.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order records may be kept for tax and accounting purposes.

6. Cookies & Tracking Technologies

Our Site uses cookies and similar technologies to:

  • Enable core site functionality (shopping cart, checkout)
  • Remember your preferences
  • Analyze site traffic and performance
  • Deliver personalized offers and advertisements

You can disable cookies through your browser settings, though some features of the Site may not function properly.

7. Your Rights

Depending on your location, you may have the following rights:

  • Access the personal data we hold about you
  • Request corrections to inaccurate information
  • Request deletion of your personal data (“right to be forgotten”)
  • Object to certain processing, including marketing
  • Request data portability
  • Withdraw consent at any time (where applicable)

To exercise your rights, please contact us at: help@ozpetpal.com

8. Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is 100% secure, thus we cannot guarantee absolute security, although every possible measure is taken!

9. Children’s Privacy

Our Site is not intended for children under the age of 13 (or the minimum age of consent in your country). We do not knowingly collect personal data from children. If we learn we have collected such information, we will delete it immediately.

10. Third-Party Links

Our Site may include links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the “Effective Date” revised. Continued use of our Site indicates your acceptance of any changes.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:

RC Earth Movers

Via our Contact US Page  OR,
Email: help@ozpetpal.com

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